Training Resolve Conflict Successfully! No matter what your position, you interact with others. In your business and personal life, misunderstandings can evolve into crisis, coordination can be a daily struggle and egos can present an obstacle not easy to avoid. Negotiate Anything! In most every negotiation, there are three factors always present. Learn how you can recognize and use these elements to tip the scales in your favor. Listening for Opportunity Listening occurs far more frequently than speaking, reading, or writing and is just as demanding and important. Cultural Competence and the Failure of Diversity Training Diversity training focused on changing attitudes and beliefs. Cultural Competence is a skillset of acceptable behaviors, hopefully leading to changed attitudes and beliefs.